Freshservice
Freshservice: A Simplified IT Service Management Solution
Freshservice Overview
Freshservice is an IT service desk solution designed to simplify IT management for organizations of all sizes. It features essential tools for proactive IT service management, including ticketing, asset management, configuration management, and incident management. With its user-friendly interface and plug-and-play capabilities, businesses can modernize their IT functions without incurring high costs or complexities. The platform supports various languages and offers robust integration options with numerous applications, enhancing its functionality across diverse workflows.
Organizations can benefit from Freshservice's flexible subscription-based model, with pricing starting at $19 per agent per month. The service includes comprehensive support options like 24/7 live support and phone assistance, alongside various training resources such as documentation, webinars, and videos. Additionally, Freshservice provides a free trial, allowing organizations to explore its features before committing to a subscription.
Information
Freshservice Integrations 34 Integrations
Docusign
Dropbox
Microsoft 365
TeamViewer
Google WorkSpace
ThreatAware
Hornbill
Microsoft Entra ID
VMware vCenter
PagerDuty
Goverlan Reach
MSB Docs
Securden Unified PAM
Tromzo
Microsoft Dynamics 365
Lyftrondata
Help Desk Migration
Unleash
Indent
Freshping
Splashtop Remote Support
JupiterOne
Splashtop Business Access
Amazon Web Services AWS
Flatly
Domotz
miniOrange
Silk Security
Microsoft Azure
Cypago
GitHub
Blissfully
CloudMonix
AuthPoint
Features
Freshservice
- 4.2
- Subscription
Freshservice: A Simplified IT Service Management Solution
Features
- Activity Tracking
- Audit Trails
- Barcoding
- RFID
- Depreciation Tracking
- Disposal Tracking
- Inventory Management
- QR Codes
- Service History
- Change Management
- Configuration Management
- Data Visualization
- Device Auto Discovery
- IT Asset Management
- License Management
- Relationship Mapping
- Approval Workflow
- Audit Trail
- Change Calendar
- Change Planning
- Compliance Management
- Prioritization
- Release Management
- Task Management
- Case Management
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Routing
- Self Service Portal
- Survey Management
- Buy Side (Suppliers)
- Completion Tracking
- Contract Lifecycle Management
- Electronic Signature
- Pre-built Templates
- Sell Side (Customers)
- Workflow Management
- Alerts
- Escalation
- Automated Routing
- Customizable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Incident Management
- Interaction Tracking
- Knowledge Base
- Known Issue Management
- Live Chat
- Multi-Channel Communication
- Multiple Brands
- Products
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Asset Tracking
- Audit Management
- Compliance Management
- Configuration Management
- Contract/License Management
- Cost Tracking
- Depreciation Management
- IT Service Management
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
- Compliance Management
- Hardware Inventory
- License Management
- Scheduling
- Software Inventory
- User Activity Monitoring
- Bug Tracking
- Issue Management
- Percent-Complete Tracking
- Prioritization
- Product Roadmapping
- Requirements Management
- Status Tracking
- Supports Agile
- Supports Scrum
- Task Management
- Testing
- QA Management
- Time & Expense Tracking
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Reporting
- Ticket Management
- Asset Tracking
- Change Management
- Configuration Management
- Contract/License Management
- Dashboard
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
- Audit Trail
- Corrective Actions (CAPA)
- IT Incident Management
- Incident Reporting
- OSHA Compliance
- Root-Cause Diagnosis
- Safety Management
- Task Management
- Ticket Management
- Assignment Management
- Dashboard
- Escalation Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base
- Project Management
- Recurring Issues
- Scheduling
- Task Management
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base
- Mobile Access
- Procurement Management
- Remote Control
- SLA Management
- Self Service Portal
Alternatives
Freshservice Competitors Comparisons
 |  |  |  |
|---|---|---|---|
Meltwater Mobile | freshdesk | WebEngage | Wrike |
Meltwater Mobile: Media Intelligence on the Go | Comprehensive Review of Freshdesk Customer Support Platform | Enhance Team Performance with WebEngage | Comprehensive Project Management with Wrike |
4.9 | 4.2 | 4.9 | 4.9 |
Free | Paid | Free | Paid |
| Visit Website | Visit Website | Visit Website | Visit Website |
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