Freshservice

Freshservice varies-with-device

Service desk software for mid-market IT teams

Freshservice is ITSM software, which means it is an IT service management (ITSM) program. ITSM refers to the entirety of activities that are performed by an IT company as they plan, design, deliver, control and operate their IT service. Freshservice is best suited as service desk software for an IT company. Imagine all the things you and your staff would need to visit your service desk for. Many of those tasks may be handed over to your Freshservice tool. The tool has a modern and customisable user interface, it allows you to automate tasks, and it gives staff access to information that may help them complete their work tasks. View full description

PROS

  • It may also be used to improve your customer experience
  • It may improve operational efficiency

CONS

  • Very confusing for people who haven’t used ITSM before
  • It requires more customisation than it first appears

Freshservice is ITSM software, which means it is an IT service management (ITSM) program. ITSM refers to the entirety of activities that are performed by an IT company as they plan, design, deliver, control and operate their IT service. Freshservice is best suited as service desk software for an IT company. Imagine all the things you and your staff would need to visit your service desk for. Many of those tasks may be handed over to your Freshservice tool. The tool has a modern and customisable user interface, it allows you to automate tasks, and it gives staff access to information that may help them complete their work tasks.

Freshservice

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Freshservice varies-with-device