Service desk software for mid-market IT teams
Freshservice is ITSM software, which means it is an IT service management (ITSM) program. ITSM refers to the entirety of activities that are performed by an IT company as they plan, design, deliver, control and operate their IT service. Freshservice is best suited as service desk software for an IT company. Imagine all the things you and your staff would need to visit your service desk for. Many of those tasks may be handed over to your Freshservice tool. The tool has a modern and customisable user interface, it allows you to automate tasks, and it gives staff access to information that may help them complete their work tasks.
